Feedback lets others know how they are doing in terms of their work-related performance and behaviors. Positive feedback tells team members exactly what they did well and why it deserves recognition. Positive feedback also encourages team members to repeat those same behaviors. Constructive feedback, often called coaching, corrects any performance or behavior issues before they become serious. This chapter discusses the five types of feedback, how to deliver both positive and constructive feedback, and how to receive feedback from team members.
The Five Types of Feedback
The five types of feedback that managers use most frequently are:
- Negative
- Silent or No
- Unrelated Positive
- Positive
- Constructive