Feed on
Posts
Comments

As you plan to get early wins, remember that the means you use are as important as the ends you achieve. The initiatives you put in place to get early wins should do double duty by establishing new standards of behavior. Elena Lee did this when she carefully staffed and coached her project team and then quickly implemented their recommendations.

To change your organization, you will likely have to change its culture. This is a difficult undertaking. Your organization may have well-ingrained bad habits that you want to break. But we know how difficult it is for one person to change habitual patterns in any significant way, never mind a mutually reinforcing collection of people.

Simply blowing up the existing culture and starting over is rarely the right answer. People—and organizations—have limits on the change they can absorb all at once. And organizational cultures invariably have virtues as well as faults; they provide predictability and can be sources of pride. If you send the message that there is nothing good about the existing organization and its culture, you will rob people of a key source of stability in times of change. You also will deprive yourself of a potential wellspring of energy into which you could tap to improve performance.

The key is to identify both the good and bad elements of the existing culture. Elevate and praise the good elements even as you seek to change the bad. These functional aspects of the familiar culture are a bridge that can help carry people from the past to the future.